Last updated: June 25, 2026 · Effective immediately
1.1. These Terms of Use ("Terms") govern the use of the ZeroSwap cryptocurrency exchange service ("Service") operated by CHN Group LLC ("Company", "we", "us"). By accessing or using the Service at zeroswap.club, you ("User", "you") agree to be bound by these Terms in their entirety.
1.2. ZeroSwap provides a non-custodial cryptocurrency exchange service that facilitates the exchange of virtual assets between users and third-party liquidity providers. The Company does not hold, store, or control user funds at any time during the exchange process.
1.3. The Company reserves the right to modify these Terms at any time without prior notice. Your continued use of the Service after modifications constitutes acceptance of the updated Terms.
1.4. If you do not agree with any part of these Terms, you must immediately cease using the Service.
2.1. You must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is higher, to use the Service.
2.2. You must have the legal capacity to enter into binding agreements in your jurisdiction of residence.
2.3. You represent and warrant that you are not a resident, citizen, or entity organized under the laws of any jurisdiction where the use of cryptocurrency exchange services is prohibited or restricted by law.
2.4. The Service is not available to residents of the following jurisdictions: countries or territories subject to comprehensive sanctions by the United Nations Security Council, the European Union, or the Office of Foreign Assets Control (OFAC) of the United States Department of the Treasury.
When using the standard rate exchange mode, the exchange rate displayed at the time of transaction initiation is indicative only. The final exchange rate may differ from the displayed rate due to market fluctuations during the processing period. All fees are included in the displayed exchange rate.
When using the fixed rate exchange mode, the exchange rate is guaranteed for a period of ten (10) minutes from the time the exchange is created. If the User sends funds within this period, the guaranteed rate will be applied. If funds are sent after the guarantee period expires, the current market rate will be applied.
Users may connect their Web3 wallet directly to the Service for a streamlined exchange experience. Wallet Connect exchanges benefit from a promotional 0% fee rate. The User authorizes the Service to interact with their connected wallet to facilitate the exchange.
By using the Service, you represent and warrant that:
5.1. ZeroSwap's standard exchange fee is 0.8% of the transaction value, included in the exchange rate.
5.2. Users who connect their Web3 wallet via the Wallet Connect feature benefit from a promotional 0% exchange fee. This promotion may be modified or terminated at the Company's sole discretion.
5.3. Network transaction fees (gas fees, miner fees) are paid by the User directly to the respective blockchain network and are not controlled by ZeroSwap.
5.4. The Company reserves the right to modify fee structures at any time. Updated fees will be displayed on the Service before the User initiates a transaction.
6.1. ZeroSwap operates on a privacy-first principle. The Service does not require user registration, identity verification, or the provision of personal information to process standard exchanges.
6.2. For detailed information about data collection and processing practices, please refer to our Privacy Policy.
6.3. The Company may collect minimal technical data (IP address, browser information) for security, fraud prevention, and service improvement purposes.
7.1. All sales and transactions processed through the ZeroSwap exchange are final and non-refundable.
7.2. In exceptional circumstances where an exchange fails due to a technical error on our part, the Company will make reasonable efforts to either complete the exchange or return the original funds to the User's sending address.
7.3. If the User sends an incorrect amount, sends funds to the wrong address, or sends an unsupported cryptocurrency, the Company is not obligated to provide a refund. Recovery of such funds may be attempted at the Company's discretion and may be subject to a processing fee.
7.4. Refund requests, if applicable, must be submitted to support@zeroswap.club within thirty (30) days of the transaction.
8.1. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory.
8.2. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, or goodwill, arising from or related to your use of the Service.
8.3. The Company's aggregate liability for any and all claims arising from or related to the Service shall not exceed five hundred euros (€500).
8.4. The Company is not liable for any losses resulting from:
9.1. All content, trademarks, logos, and intellectual property associated with ZeroSwap are the exclusive property of CHN Group LLC and are protected by applicable intellectual property laws.
9.2. Users may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any ZeroSwap intellectual property without prior written consent.
10.1. The Company reserves the right to suspend, restrict, or terminate access to the Service at any time, without prior notice, for any reason or no reason, at its sole discretion.
10.2. Grounds for termination include, but are not limited to: violation of these Terms, suspected fraudulent activity, regulatory requirements, or technical necessity.
10.3. Upon termination, any pending exchanges will be processed or refunded at the Company's discretion.
11.1. Any disputes arising from or relating to these Terms or the Service shall be resolved through good-faith negotiation between the parties.
11.2. If negotiation fails, disputes shall be submitted to binding arbitration under the rules of the International Chamber of Commerce (ICC), with the seat of arbitration in Singapore.
11.3. The language of arbitration shall be English.
12.1. These Terms shall be governed by and construed in accordance with the laws of Saint Vincent and the Grenadines, without regard to its conflict of law provisions.
13.1. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.2. The Company's failure to enforce any provision of these Terms shall not constitute a waiver of such provision.
13.3. These Terms constitute the entire agreement between the User and the Company with respect to the Service.
13.4. The Company may assign its rights and obligations under these Terms to any third party without the User's consent.
For questions, concerns, or complaints regarding these Terms or the Service: